Refund and Shipping Policy
We have a no return policy as all of our items are made on demand by the company Printful with our Health Revolution Solution logo.
You can always contact us for any questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately, within 24 hours, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on gift cards.
We do not accept exchanges. Please be sure to choose the correct size, color or item as this is a Final Sale.
We do not issue refunds. If the item is defective, damaged or if you receive the wrong item, we will ask for quality photos of the issue. If this merchandise was damaged through no fault of your own, Printful will replace and resend you the exact merchandise you ordered.
Your order is made on demand through the company Printful. As these are customized orders, they may take longer to fulfill than you are typically used to. Please see below an excerpt from Printful's standard fulfillment and shipping times.
Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days, and it’s 2–5 business days for all production techniques.
97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.
- Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time.
- The fulfillment averages you see in our catalog are calculated based on our fulfillment data for each product within the time frame of 30 days.
- Our fulfillment averages don't account for the time an order might be put on hold. Fulfillment for large orders may take longer on average, but it’ll still be fulfilled within 5 business days.
- Our fulfillment times are an estimate, but not a guarantee.
Order failed to deliver
If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed by you, it’ll be returned to the default return address. We will be notified by Printful that your order has been returned and they give us 28 days to reship the order, otherwise it will be donated. If the fault was the customers with a wrong address or unclaimed, you will need to pay the additional shipping charge to resend the order.
Below are the return addresses of the Printful fulfillment centers, where your orders ship from and gets returned to if the order failed to deliver:
- Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte or Dallas facility. The correct return address will be mentioned on the order packaging. If this information isn’t for some reason available to your customer, then the returns must be sent either to Charlotte or Dallas, based on which facility is located closer to the customer. Charlotte address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. Dallas address: 217 Wrangler Drive, Coppell, Texas 75019.
- Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
- Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
- Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
- Packages sent out from our UK facility are automatically returned to Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.
- Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).
- Packages fulfilled by our partner facilities in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).
- Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.
Order marked as delivered
If your order was marked as delivered however you did not receive it, we cannot be held liable. We do not cover refunds due to carrier errors.